Legal
Privacy Policy
How Systems Flow Studio collects, uses, stores and protects your personal information.
Last Updated: 31 May 2026
Introduction
Systems Flow Studio ("we", "our", or "us") is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or use our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
Who We Are
Systems Flow Studio
Business Process Improvement, Organisation & Systems Consultancy
Email: layla@systemsflowstudio.com
Website: www.systemsflowstudio.com
Systems Flow Studio provides professional organisation, operational improvement, workflow optimisation, digital organisation and home systems consultancy services to individuals and businesses throughout the United Kingdom.
Information We Collect
Information You Provide
When you complete a contact form, request a consultation, book a service or communicate with us, we may collect:
- Name
- Email address
- Telephone number
- Business name
- Postal address
- Details relating to your enquiry
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Time spent on pages
- Referring websites
- Website usage statistics
How We Use Your Information
We use your information to:
- Respond to enquiries and service requests
- Provide quotations and consultancy services
- Schedule consultations and appointments
- Manage customer relationships
- Improve our website and services
- Comply with legal obligations
- Maintain business records
We will only use your information where we have a lawful basis to do so under UK GDPR.
Legal Basis for Processing
Contract
Where processing is necessary to provide services requested by you.
Legitimate Interests
Where processing is necessary for the operation and improvement of our business, provided your rights do not override those interests.
Consent
Where you have provided consent for specific activities, such as receiving marketing communications.
Legal Obligation
Where we are required to comply with applicable laws and regulations.
Marketing, Sharing & Third Parties
Marketing Communications
We may occasionally send information about our services, promotions or updates if you have opted in to receive them.
You can withdraw your consent or unsubscribe at any time by contacting us or using the unsubscribe option included in communications.
We will never sell your personal information to third parties.
Sharing Your Information
We may share information with trusted third-party providers where necessary to operate our business, including website hosting providers, email service providers, scheduling and booking platforms, payment processors and professional advisers.
These providers are only given access to information necessary to perform their services and are required to keep your information secure.
Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.
Data Security, Retention & Cookies
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration and disclosure.
While we take reasonable precautions, no method of transmission over the internet is completely secure.
Data Retention
We retain personal information only for as long as necessary to provide services, fulfil contractual obligations, meet legal, tax and accounting requirements and resolve disputes.
When information is no longer required, it will be securely deleted or anonymised.
Cookies
Our website may use cookies and similar technologies to improve functionality and understand how visitors use the site.
Cookies may be used for website functionality, analytics and performance monitoring. You can manage cookie preferences through your browser settings.
Where required, we will request your consent before placing non-essential cookies on your device.
Your Rights
Under UK data protection legislation, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.
Contact & Complaints
Contact Us
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Systems Flow Studio
Email: layla@systemsflowstudio.com
Website: www.systemsflowstudio.com
Complaints
If you are unhappy with how your personal information has been handled, you have the right to lodge a complaint with the UK Information Commissioner's Office.
The ICO can be contacted via its website: www.ico.org.uk